Refund policy

We have a 45-day return policy, which means you have 45 days after receiving your item to request a refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To return an item, simply visit our Returns Centre and follow the steps. 

For customers outside of the UK, we recommend sending your return back using a trackable, reliable courier as we cannot refund or exchange goods that are lost in transit. 

You can always contact us for any return question at customerservice@monkeegenes.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.

Exchanges
Unfortunately we do not offer exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.