Privacy & Cookie Policy

PRIVACY AND COOKIE POLICY

Your Privacy

Wilson Imports Ltd (Monkee Genes) and this website collect three types of information from you.

1) Information connected with your email address and a user account you set up which you have entered into a form on this website (for example when purchasing a product or signing up for our newsletter).

2) Information connected with your email address and consisting of personal information about you which you have entered into an online form on this website (for example your name or postal address when ordering).

3) Information which cannot be linked to you as an individual such as the pages you visit or the search terms you have entered.

Any information stored will be done so on our Shopify based system. This information will be stored in an encrypted form which only Wilson Imports Ltd. (Monkee Genes) employees are able to access. Your information will not be shared with any third party for the purposes of marketing or consumer research.

Where Wilson Imports Ltd (Monkee Genes) (and in line with industry standards) feel it necessary, any information collected will be done so through a secure socket layer encryption layer.

This includes any personal information such as your name, address or phone number (conforming to type 2 outlined above).

We do not store payment details such as bank account details or credit card information. All payments are taken through our payment partners Shopify Payments and PayPal’s secure online payment portal. Only Shopify Payments and PayPal hold payment information such as bank account details and credit card information. For more details on Shopify Payments or PayPal and their methods of security and encryption please visit there sites at Shopify.com or PayPal.com.

The third type of information, that which is not connected to your name or email address, is stored automatically.

This includes information like your public ip address and the browser software you are using to access the site.

Further information may be collected by technology known as Cookies. For more information please see our Cookie Policy below.

If you would like Wilson Imports Ltd. (Monkee Genes) to remove any of your personal information from their records they will happily do so and in the event of a completed contract, will retain only information they are legally obliged to.

What do we do with your data?

We only store information your provided when placing your order that enables us to complete and fulfill the order. This includes name, emails address, postal address. We also need to collect your phone number to pass on to the couriers in event of delivery problems.

Your address and phone data is not passed on to anyone apart from the courier services that are required to complete your order.

Your email address is only used to contact you about your order. We do not automatically add you to our newsletter. 

Live Chat Functionality

This service is provided by a plug-in created by Tidio. We do not collect any data via this plug in, it is only provided to offer quick and timely information while you are browsing our shop.We don't even get your name unless you give it to us. 

Cookie Policy

A Cookie is a small information file that is sent to your computer. The cookies used on this site fall into two different categories.

1) Those strictly necessary for the operation of the website to provide the services you have asked for such as placing an item in your shopping basket.

2) Performance Related Cookies.

Performance related cookies collect information about how you use the site for example how you found the site and which pages you visited whilst using the site. This information is collected by Google Analytics and is done so anonymously. This means that there is no link between your personal details (email address, name, postal address etc.) and the information collected by Google on our behalf.

Any questions please call our customer services line on +44(0)1629636260