Shipping & Returns

UK orders:
Our charge for UK parcels is £5 flat fee.
Postage for mainland UK is via a courier service, and will usually be despatched next working day on a 24 hours service. So in most cases your new jeans will be with you 2-5 working days. Your order history will display it's status. We do not despatch on Saturdays or Sundays and cannot currently offer a next day delivery service.
Orders from Northern Ireland, offshore UK and Scottish Highlands will be sent via ParcelForce UK and should be with you in 4-7 working days.
International orders:
Our shipping charges for overseas orders are calculated by weight at checkout. Your charge will be displayed as you proceed through the payment pages.
Each pair of jeans weighs roughly 0.5KG.
Orders from Europe are usually despatched within 72 hours, and take between 5 and 14 working days for delivery. Please do not get in touch regarding missing parcels until the above time period has passed.
Orders from the rest of the world are usually despatch within 72 hours, and take between 6 and 21 working days for delivery. Please do not get in touch regarding missing parcels until the above time period has passed.
If your jeans have not arrived within the above time frames, please email
Monkee Genes are happy to ship to anywhere in the world, if your country is not in our list please email for rates.
Any specific requests or problems please call our customer service team on +44(0)1629636260.
At Monkee Genes we believe your new jeans will fit you perfectly, but we do offer a full returns policy for your peace of mind.
If for whatever reason you need to return the jeans please send them back to us at the following address:
G52 4NQ.
You will receive a returns note with your order, please fill it out and return to the above address. If you misplace or do not receive one, please include a cover note with your return stating the following:
Your full name (and) or the name you ordered with.
You order number, and your invoice number (found on your dispatch note).
We do offer exchanges. Please fill out your returns sheet will the information we will need to send you your alternative item. If we are out of stock of the requested item we will refund you.
Please try to return the jeans to us within 21 days of invoice date (email us if you need a longer period).
Original postage costs are not refunded. Customers are accountable for all return postage costs. We recommend a recorded or signed for delivery service so the parcel is insured and track able as goods are the customer’s responsibility until they arrive back to us.
Please allow up to 10 days after we receive your return for the refund to be processed. The refund should show back in your account a few days after it has been processed.
All refunds will be credited back to the payment method originally used to make the order.
Any queries or questions with regards to your return please email
Condition of jeans
We can only accept returns of Monkee Genes when they are in perfect, as we sent them to you condition. This means:
All labels are still attached (back pocket rider and hang tag).
There are no signs of wear at all, including but not limited to crinkled knees or grazed hems (or cinema tickets in the pockets!).
  • They are unwashed.
  • They are unmarked.
  • The jeans must be clean- no hair, smell, no pet hair etc.
  • Placed back in their original bag.
Failure to follow the above guidelines gives us the option to refuse the refund and return the goods to you.
Faulty goods:
A refund for a returned faulty item is not guaranteed. If you believe your item to be faulty, please follow the above returns procedure but add to your covering note details of the defect. If we deem the jeans faulty we will refund your postage costs. If we believe the fault to have been caused by unfair wear and tear or improper use, we reserve our right to refuse the refund.
In this case we will return the goods back to you.