Terms & Conditions

1. General

a. Monkee Genes is a trademark of Wilson Imports Ltd.

Wilson Imports Ltd. is a registered company in Scotland, company number: SC153737.

Our registered address is:

WILSON IMPORTS LTD.
WILSON BUSINESS PARK
1 QUEEN ELIZABETH DRIVE
GLASGOW
G52 4NQ

 

The Monkee Genes offices are based in Derbyshire:

MOLYNEUX BUSINESS PARK,
WHITWORTH ROAD,
DARLEY DALE,
DERBYSHIRE,
DE4 2HJ

b. Wilson Imports Ltd controls and operates this website from its offices in the UK. The laws of England and Wales govern claims relating to, including the use of this site and material contained.

c. If you choose to access this site from another country, you do so on your own initiative and are responsible for compliance with applicable local laws.

2. Orders

Items listed on this website (monkeegenes.com) are listed as an invitation to treat and not as a confirmed offer of sale.

a. Whilst every effort has been made to ensure that product details, prices and availability are accurate, mistakes may occur.

In the event that Wilson Imports Ltd. are unable to fulfil any order, the customer will be contacted and a refund issued.

This includes the unlikely event of a human error mis-price, we reserve the right to cancel orders at our discretion.

b. The items listed on this site are held in stock and delivered to you directly from our warehouse at our registered address.

3. Delivery

All items going to mainland UK addresses will be despatched via UK Mail Couriers on a 24 hour service.

Your tracking number will be emailed to you by both us and the couriers once the item has been collected from our warehouse.

A signature will be required upon receipt.

All items going to Offshore UK addresses will be sent via UK Mail or Parcelforce and should be with you within 3 days.

Your tracking number will be emailed to you once the package has left our warehouse. A signature will be required upon receipt.

All items going to European addresses will be sent via Parcelforce and should be with you in 3-6 days.

Your tracking number will be emailed to you once the package has left our warehouse. A signature will be required upon receipt.

All items going to Rest of the World addresses will be sent via Parcelforce, and should be with you in 3-10 days.

Your tracking number will be emailed to you once the package has left our warehouse.

A signature will be required upon receipt.

Our charge for UK parcels is £5 flat fee.

Our charge for European parcels varies per country. Total is calculated at checkout.

Our charge for Rest of the World parcels varies per country. Total is calculated at checkout.

The estimated delivery time of any item will be detailed to you within checkout. This is an estimate, and can take longer or less time.

Where multiple items are ordered at the same time, these items will be dispatched together.

If an item cannot be delivered because there is no one present at the address to supply a signature for it, the onus is on the customer to arrange re-delivery or collection in line with your courier service.

If an item cannot be re-delivered or collected from Parcelforce or UK Mail it will be returned to Wilson Imports Ltd. In this event the customer will be contacted and given the opportunity of a re-delivery or a full refund.

4. Payment and Refunds

Payment is handled through PayPal Secure online payments or Shopify Payments secure payments.

Wilson Imports Ltd. do not store any customer credit card information in any form. We do not store or share financial information with third parties.

Payment is taken when an order is placed by a customer and payment is made through the PayPal or Shopify online payment portal.

If a full or partial refund is necessary it will be made to the payment method used to place the initial order.

Whilst Wilson Imports Ltd. will make every effort to initiate any refund in a timely fashion, depending on the payment method used refunds can take up to five working days to appear in your account.

Once a sale is made it cannot be altered - so if you have a discount code please ensure you enter it at checkout as it cannot be applied after the transaction is completed. You do have a right to cancel an order until the status is marked 'Paid - fulfilled'. After this change your order is packed and ready for collection so no further alterations can be made.

5. Copyrights

All content included on this site such as text, graphics, logos, buttons, images, photographs, audio and video clips, digital downloads and software are all owned by Wilson Imports Ltd. or are used with the express permission of the owner and are protected by international copyright laws.

6. User Information and Security

All appropriate action has been taken to ensure the security of your personal information including encryption of data, firewalls and secure socket layers (SSL certification).

Your data is only stored when you place an order. We will only use this data to contact you about your orders. If you wish to be contacted about news and offers you must sign up separately. If subscribed to our mailing list you can remove yourself by simply clicking unsubscribe if you receive an unwanted message.

For any queries related to the newsletter please contact us on matt@monkeegenes.com.

All your data and personal information is collected with accordance to local law and is never passed on or sold to third parties.

7. Your Data Provided at Checkout

Creating a customer account is optional. 

You will need to provide an email address in order to check out.

We do not advise it, but you can check out by just providing your last name. Providing your first name is optional.

Providing a company name is optional, we only recommend you provide this if you are wanting us to ship to your workplace.

Your phone number is required. This is for us to pass on to the couriers is event of problems during the delivery process.

By default, you are not agreeing to receive promotional emails from us when placing an order. To receive promotion emails please enter your email address in the box on the footer of the web site.

If you require any clarification or would like to ask any questions about these terms or any other matter then please email us at matt@monkeegenes.com